All You Need to Know About Integrated Healthcare Software

All You Need to Know About Integrated Healthcare Software

If COVID was a challenging time for us, we proved we were quick to adapt. We saw our basic needs met with the help of technology. Things we would have thought impossible are now the norm. If visiting a doctor was once a task, it is now accessible from the comfort of your home via virtual consultation. Running for the pharmacy could have been difficult, but we saw efficient delivery systems come into place. Relying on technology to help us through the pandemic. But what about in the long run? An integrated healthcare system is a solution here, let’s check how.

The adoption of technology in the healthcare sector has spiked over the last couple of years, thanks to COVID. A 2021 study by Accenture in the United States shows that 26% of people found their access to healthcare has improved since the pandemic.

The Challenges in Healthcare’s Tech Adoption

The quick shift to virtual care during the pandemic saw a great tide of digital adoption in healthcare. But is the tide retreating as the pandemic has subsided? The same Accenture study points out that the shift to virtual care has reduced since life went back to normal despite virtual care’s increasing accessibility.

One of the reasons is the lack of awareness and trust on the part of the healthcare providers and patients.

Another big reason has been the disconnected way of technology adoption among hospitals and healthcare providers. Often their operations are split between legacy systems and other technology platforms, resulting in a fragmented approach. Managing a bunch of systems that are different from each other is not just tedious and time-consuming but also leads to stress and burnout among healthcare providers.

The answer to these problems lies in an integrated healthcare system.

What is Healthcare Integration Software?

Healthcare integration aims to use the available resources to efficiently deliver healthcare services, enable effective communication between different systems of healthcare, and incorporate standardized protocols to ensure its overall smooth functioning. It prioritizes giving the best possible care to the patient, increasing the quality of the overall experience and thus getting better outcomes. It also helps the patient have a smooth transition through the healthcare system. When all of these tasks are aided by technology, it leads to an affordable healthcare system. An integrated healthcare platform combines the functions of several distinctive applications such as online pharmacy, Telemedicine, and Diagnostics lab app to create a holistic and all-inclusive environment. All you need to know more about the future of healthcare service providers click here.

The Need for an Integrated Health Care System

As mentioned earlier, technology has been used on different fronts of the healthcare system. Be it billing, management, EHR, pharmacy, or marketing, there is a large amount of data generated at each front. However, there exists a communication gap between these different fronts. The data is siloed and not put to good use.

The cost of disparate systems thus refers to the shortfalls or risks the industry has to face due to a system of unconnected tools. Data security risks, inefficient workflows, and overly complicated IT management are some of the issues faced today.

With a well-designed integrated healthcare system, these obstacles can be knocked down to bring in true interoperability. Healthcare leaders working with supply chain teams can help cleanse and standardize data to ensure efficient data management. It can also lead to a seamless customer experience and an advantage over competitors. It is safe to say that an integrated healthcare system is no longer a luxury for modern healthcare companies, but a necessity.

Features of a Good healthcare Integration Software

Integrated healthcare systems are based on collaboration and communication. Addressing the needs of patients is at the center, with benefits to the healthcare providers as well. Let us look at some of the defining features you can expect from a good healthcare integration software.

Healthcare integration systems require features that enable the functioning of pharmacy, lab, and telemedicine, as well as business expansion. A good healthcare system that is built around customer convenience will have five panels. They are:

  1. Patient Panel
  2. Pharmacy Panel
  3. Doctor Panel
  4. Lab Panel
  5. Super Admin Panel

Let’s look at what features each panel has.

Patient Panel

This is the part of the software that is visible to the patients. The user interface contains the different operations such as:

  1. Search doctors based on the different parameters like specialty and charges before fixing a consultation
  2. Book video consultation at a convenient time with a doctor of choice
  3. Super fast search without browsing the whole catalog or search via voice command
  4. Return partial or full order according to the requirement and ask for a refund
  5. Search and book lab tests or packages according to the test name or category and book a sample collection from home or an appointment.
  6. Option to book a Home visit or clinic visit with ease and manage appointments.

Pharmacy Panel

The pharmacy wing of the healthcare facility uses this part of the app where they can take care of transactions relating to the pharmacy.

  1. An abandoned cart report lets you follow up on items with added discount
  2. Order return or refund and directly transact the money to the customer
  3. Manage orders by assigning orders to pharmacists and tracking order status
  4. Create multiple sub admins with restricted access for better management
  5. Simple and clickable banners for higher engagement and click-through rate
  6. Reports and analytics for insights on customer spending patterns, pharmacy performance, product performance, and more

Doctor Panel

This part is the user interface for doctors, where they can carry out day-to-day activities.

  1. Manage profile with details like qualification, specialty, awards, and clinic details
  2. Update availability schedule standard availability time or manually change
  3. Detailed Dashboard with details on appointments, follow-ups, and consultation
  4. Cancel the appointment with reason and the patient will be notified immediately
  5. Create and share ePrescription for patient use
  6. Notifications for new appointments, follow-ups, and consultations

Lab Panel

The lab panel is designed for the use of lab admins who head the activities.

  1. Content Management of test fees, lab profile, test requirements, and services
  2. Manage multiple Labs from a centralized location
  3. Dashboard for a better view of all bookings including scheduled and canceled
  4. Manage packages and modify them to cater to the customer
  5. Reports and analytics with insights on lab performance, customer purchase patterns, and product performance.
  6. SImple and clickable banners to improve click-through rates and engagement.

Super Admin Panel

This is managed by the administrative office of a healthcare system giving them overall visibility and control.

  1. Manage doctors and lab from a single dashboard
  2. Manage lab tests and packages, and combine them according to customer needs
  3. Manage multiple pharmacies for smooth handling of all facilities
  4. Manage products, modify or promote products for better sales
  5. Manage orders, track orders and solve order-related queries
  6. Get a better view at a glance of follow-ups, consultations, history, and other details.

Final Thoughts

Integrated healthcare systems are the most logical way forward for modern medicine. It incorporates the best technology to give the user and customer satisfaction. If you are convinced that your healthcare facility can benefit from using a feature-rich integrated healthcare system, EMed HealthTech is your perfect choice.

At EMed HealthTech, we build custom all-in-one integrated healthcare solutions, which include telemedicine apps, online pharmacy, and diagnostic lab apps along with an array of features tailored to meet your business needs.

If you’re ready to enhance your business with a world-class integrated healthcare platform, get in touch with us for a custom quote today!

How Integrated Platform is Shaping the Future for Healthcare Providers?

How Integrated Platform is Shaping the Future for Healthcare Providers?

In a world where technology is improving every day, healthcare providers have to keep up with the pace or risk losing business reputation, credibility, and profitability. Web-based portals and smartphone applications are already proving their mettle in the healthcare domain, but the future demands far superior optimizations. 

While some have taken over this task with multiple channels deployed on various portals, others are taking the smarter approach of leveraging a unified application platform that takes care of everything in one place. An integrated healthcare platform combines the functions of several distinctive applications such as online pharmacy, Telemedicine, and Diagnostics lab app to create a holistic and all-inclusive environment. 

But before we dive into how integrated platforms are shaping the healthcare landscape, let’s take a look at some relevant statistics: 

  1. COVID-19 affirmed the significance of digital platforms that support integrated care during a pandemic. (Source)
  2. The telemedicine market has boomed in India and is pushing the eHealth market forward, which is estimated to reach $5.4 billion by 2025. (Source
  3. 95% of doctors and healthcare workers believe that increased data interoperability plays a big role in improving patient outcomes. (Source)
  4. Over 85% of physicians believe that increased information interoperability is the key to reducing the diagnosis period. 
  5. 96% of doctors agree that easy access to vital patient data can help save lives. (Source)

As you can tell, integration, faster access, and data interoperability are some of the necessities emerging with the changing healthcare landscape. Healthcare providers, as well as consumers, are looking at a future where digital will become even more mainstream and conventional healthcare practices will take a backseat. Continue reading to learn more on how integrated platforms can prepare your healthcare business for this future, besides offering a host of other benefits.

 

Stepping-Up in the Face of Challenges

We have all witnessed how the healthcare sector faced severe challenges recently due to COVID-19. The collapse of the already limited physical infrastructure and support mechanisms unraveled a string of unprecedented digital threats – the loopholes inpatient records maintenance and the value of their data. 

Experts suggest that the black-market value of healthcare records can climb up to 400% higher than that of financial data like credit card numbers and bank accounts. This has lately made patient data a lucrative target for hackers all around the world – needless to say, the number of digital security breaches has risen sharply. 

While it is statistically impossible to deter every single hacking attempt, you can certainly limit its possibilities to near-zero with advanced integrated platforms. World-class software technology that follows international protocols is a step in the right direction. 

EMed HealthTech’s leading healthcare integrated solution is an excellent example of a truly integrated platform, which brings an online pharmacy app, a Telemedicine app, and a diagnostic lab booking system all in one place. Most importantly, it is built with best-in-class features and functionalities that prevent malware, ransomware, and hackers from entering into your ecosystem and gaining access to sensitive patient data. This feature not only makes you compliant with many data protection laws but also saves your business from potential losses worth millions.  

 

All-In-One Healthcare Integrated Solution 

With multiple platforms come several problems – over time, these tools require distinctive marketing, deploying, managing, and updating strategies that eat through your business revenue. A robust integrated solution for healthcare does not take a toll on your resources and makes things easier to handle, without compromises. It saves you from the hassles of managing multiple systems and doesn’t overcomplicate your IT environment.

Inter-application support and other advancements are built into the code, so the application works at its best all the time while you can focus on developing your core business. Therefore, when you implement an integrated platform in your process, the results show up as more sales, higher revenue, and ease of operations. 

 

Key to Happy and Loyal Customers

Customers today are no longer satisfied with the bare minimum. They want everything as quickly and easily as possible. With the rise in doorstep delivery apps and the recent pandemic-driven restriction in physical movement, the average consumer’s expectations have risen far above what they were a few years ago. While this is bad news for traditional business models, it signals a new era of technology-driven innovation. 

A healthcare integrated solution can be customized according to your business needs, targeting the right customers in the best possible way. With a seamless ecosystem of everything they need in one place, your customers will be more delighted with the experience than ever.

Meaningful Insights for Maximum Results  

Leading integrated healthcare platforms come with a long list of innovative features that provide a competitive edge to your business. With the benefits of laboratory, pharmacy, and telemedicine applications fused into one user-friendly platform, there is no looking back. 

These platforms also come with bonus features to get you ahead in your business by making the best use of available data. For instance, EMed HealthTech’s integrated platform encompasses in-built support for leading analytics providers like Google and Microsoft. Import your business data into leading data analytic platforms like Power BI and get actionable insights like never before.

Improved Scalability 

Customized healthcare integrated solutions offer flexibility that allows coordinated development as your business grows. No matter what the current stage of your company and your business goals, the platform can evolve accordingly thanks to the bespoke backend development.

Multiple Features for All Users

Healthcare is an umbrella industry linked to medical and dental practices and the pharmaceutical space. Modern integrated systems like our healthcare platform is a step above the service channels already in place. It provides a comprehensive solution built with simplicity and ease of use in mind, so it works great both for the tech-savvy and non-technical consumer. 

 

Final Thoughts

As our healthcare environment continues to evolve, we need systems that can stand up to the growing demands of preparedness and response to medical crises, patient-focused care, and data interoperability, while also helping healthcare businesses to sustain and thrive amidst the challenges. Innovative integrated healthcare platforms are the way forward for the healthcare industry and will be key to success in the era of digitization. 

Interested to know more about the all-in-one integrated healthcare platform by EMed HealthTech?

Get in touch with us today!