Patient engagement software has a recent concept. It refers to the services through which patients can interact with healthcare. There are different kinds of apps that come under this list.

Healthcare is becoming more easy to access, thanks to technology. It has become a major part of healthcare facilities. 

Patients are more involved in their healthcare journey. The average patient is now more active, informed, and in control of their health. With technology to help them, patients manage their health better. Some tools and resources help patients communicate with their providers. They can educate themselves about their conditions too. 

This article aims to look deep into patient engagement software development. We discuss its benefits, types, and development process. Let’s dive right in. 

What is Patient Engagement Software?

As the name suggests, patient engagement software engages with the patient. It may be virtual visits to doctors, getting info, and test results. 

Patient engagement tools include several types of tools. They are :

  1. Self-management tools
  2. Contact tools
  3. Education tools
  4. Care coordination tools

The tool empowers patients to take control of their health. 

There are many benefits to patient engagement in healthcare. It has been shown to improve patient outcomes. At the same time, it reduces healthcare costs. 

Patients who are in touch with their doctors are more likely to stick to treatment plans. They tend to have better health and better experiences. Patient engagement increases trust and strengthens the relationship between patients and healthcare providers. 

InsightAce Analytics research has some interesting findings. The Patient Engagement Solutions Market is projected to grow in the coming years. Its current worth is 13.26 Billion in 2022.  The market is likely to reach an estimated value of 36.16 Billion by 2031. It has a CAGR of 12.1% during the forecast period from 2023 to 2031. Here is how patient-centric care becomes a revolutionary way to offer healthcare that is beneficial for all parties involved.

InsightAce Analytics sheds light on the influence of cloud technology. Cloud tech plays a pivotal role in its growth. 

Cloud-based solutions provide a flexible and scalable platform. It helps in storing and accessing patient data. They allow safe storage and privacy. Engaging with patients becomes easier because of it.

Cloud solutions offer remote access. This way healthcare professionals can reach patients beyond the traditional healthcare setting.

The outpatient health management category has experienced similar expansion. It is contributing to the overall development of the market. 

The Key Benefits of Patient Engagement Software

Patient engagement solutions have become an important tool in healthcare. It offers numerous benefits for patients and healthcare providers. Some key benefits of patient engagement software are: 

Benefits of Patient Engagement Software for Healthcare Systems:

—Improved Communication

Patient engagement software allows better contact between providers and patients. This means there is a quick and secure exchange of information. Be it test results, appointment reminders, or medication instructions. This makes the communication process smoother. There is also a lower risk of miscommunication.

—Enhanced Patient Satisfaction

It offers convenient features that increase satisfaction. Some of its features are: 

  • Online appointment scheduling
  • Access to medical records
  • Secure messaging. 

It empowers patients to take an active role in their healthcare. 

—Efficient Workflow

Patient engagement software automates many healthcare tasks. Automated tasks include: 

  • Appointment reminder
  • Patient Education
  • Billing 

It reduces manual work a lot. Healthcare providers can focus more on the patient this way. It lightens the paperwork load and improves patient care.

—Improved Patient Outcomes

Patient engagement software helps patients with learning more about their conditions. They can get info suited to their needs. The patient shows an active interest in their health. It leads to better patient outcomes and disease management. When patients take an active role in their healthcare, it improves their overall health and well-being.

Benefits of Patient Engagement Software for Patients:

—Enhanced Access to Healthcare

Patient engagement software enables remote access to healthcare. It offers different virtual services. People who have mobility issues or live in remote areas will find this helpful. It makes healthcare more convenient and available to a broader range of patients.

—Empowered Health Management

With more access to their healthcare records, patients are more aware. This awareness will make them active in managing their health. Patients feel empowered to make decisions based on the information. They will tend to engage in preventative measures as well. 

—Convenient Communication

Patient engagement means there is better contact between the patient and the doctor. There are messaging features in the app which make communication clearer. Patients can avoid the hassles of visiting the doctor for minor issues. It saves time and resources. 

—Health Education and Resources

There are a lot of ways to learn in patient engagement software. Patients have access to material tailored to their needs. They can access this information anytime. With better know-how, they can make better decisions about their health. There is no being in the dark anymore. 

—Improved Adherence to Treatment Plan

When the patient is in contact with the doctor, they will stick to their treatment plans. The software can provide them with cues to do so. They may be timely reminders, track progress and give personalized plans. Patients are inspired to stay on track with their medication. It will lead to better health outcomes. 

4 Types of Patient Engagement Software

Let us explore the different types of patient engagement software there is. Let us understand their purpose in a healthcare facility. We also take a brief look at the features of each. 

1. Patient Feedback Software

Patient feedback software is a type of software that collects and analyzes feedback. This feedback can help increase patient satisfaction and identify areas for improvement. The feedback is used to increase loyalty toward the organization.

Patient feedback has great potential to improve the patient experience. 

Here are some of the features that patient feedback software offers:

—Anonymous feedback

Patients can provide feedback anonymously. This way they are more likely to feel more comfortable sharing their honest thoughts and experiences.

—Easy to use

Patient feedback software should be easy for both patients and healthcare providers. This will encourage patients to provide feedback.  This also makes it easier for healthcare providers to collect and analyze feedback.


Patient feedback software should be secure to protect patient privacy. This is important because patients should feel confident that their feedback will be confidential.

2. Patient Check-In Software

Patient check-in software is a type of patient engagement system that is gaining popularity. It helps patients check into their appointments before reaching there. Patients can check in online before they arrive at their appointment. This can help to reduce wait times. It improves the patient experience and frees up staff to focus on other tasks.

Some of the features that patient check-in software offers are:

—Appointment scheduling

This app can help patients schedule appointments online or on mobile. This can help to reduce wait times and improve the patient experience.


It can help patients check in for their appointments online or on a mobile device. This leads to less waiting time.


Patient check-in software can help patients pay for their appointments online. This can help to reduce wait times and improve the patient experience.


This software can help patients communicate with their healthcare providers. It improves the patient experience and the quality of care that patients receive.

3. Patient Registration Software

Patient registration software streamlines the patient registration process. It provides custom and secure registration forms. The software automates a lot of manual work. 

Some of the features of patient registration software include:

—Automated registration

Patient registration software can automate the registration process. This saves time for patients and staff.

—Customizable forms

Developers can tailor-make the software to meet the specific needs of the healthcare center.

—Secure forms

Patient registration software uses secure forms to protect patient data.


Patient registration software is available on mobile devices. This is convenient for patients to register for appointments on the go.

4. Patient Communication Software

Patient communication software helps healthcare centers contact their patients. It makes it easy to send and receive messages, and reminders. 

Some of the features of patient communication software include:

—Automated phone call

This software can send automated phone calls to patients. It can be used to remind patients about appointments. It can also provide learning material, or check in on them.

—Two-way text messaging

It can be used to send and receive text messages. The software reminds patients about appointments and answers their questions.

—Marketing services

The software can send marketing messages to patients. It promotes new services and offers discounts. This software can keep patients informed about new events at their healthcare center.

Patient Engagement Software and App Technologies

While the adoption of IT solutions in healthcare is picking up the pace to improve patient care, it is essential to look at what is the importance of healthcare IT solutions to improve patient care. The software uses different types of technology in its making. They are used to make all the services possible. 

The technologies used for these integrations include:

On the server side, the range of technologies used are: 

  • PHP
  • Laravel
  • CodeIgniter
  • Symfony
  • Python
  • Django
  • Node.js 
  • NET

Front-end development involves creating user interfaces, The tech involved here are:  

  • HTML
  • CSS3
  • ReactJS
  • AngularJS
  • jQuery
  • Bootstrap.

They create appealing user interfaces.

Mobile app development utilizes technologies like: 

  • Flutter
  • React Native
  • iOS Native
  • Android Native.

They help deliver seamless experiences across different platforms.

Different tools streamline project management and communication. Tools such as: 

  • Jira
  • Slack
  • Trello
  • Basecamp
  • Google Meet
  • Bitbucket.

There are many third-party integrations as well. They are:

  • FirebaseUniware (Unicommerce)
  • Criztel
  • ShipRocket
  •  NepXpress
  • FedEx
  • HMIS 

They enhance functionality and optimize operations.

There are payment gateways for easy money transfers. Some of them are: 

  • Paytm
  • PayPal
  • RazorpayStripe
  • PayUMoney
  • CCAvenue
  • CinetPay

These services cater to different regions and countries. 

There are a lot of opportunities in terms of the technology available. An expert patient engagement app development company can create a great many apps using this advanced tech. 

This technology can enhance communication, streamline workflow and integrate other services. The result is a seamless experience for both the patient and the healthcare provider. 

Cost of Patient Engagement Software Development 

The cost of developing patient engagement software can vary. It can depend on many factors.  The specific requirements and scope of the project can influence the cost. 

Several other factors contribute to the overall cost. 

  • The complexity of the features is one such instance. The more complex they are, the higher the development costs can be. 
  • The number of platforms the software needs to support is another factor. The healthcare developers will need to optimize it. It helps the software work on platforms such as web, mobile, or both. This will influence the cost. 
  • The more customized the software is, the higher the cost. It takes immense effort and experience to build a custom tool. It will cost higher for custom work that suits your needs. 
  • The number of external integrations will determine the cost too. It takes additional resources to add integrations like EHR/EMR, payment portals, etc. 
  • The time taken to develop is another factor. The skill level of the developer also decides the cost. A skilled healthcare developer means a better product. But it comes at a higher price. 
  • The maintenance of the software is another major cost concern. It is something people overlook during the planning and budgeting phase. The kind of support provided by the company decides the cost. 

You have to understand that each patient engagement software project is unique. Based on the client’s specific needs and customizations, the cost can vary. If you are low on budget, start with something small. Stick to the basic functions. 

If you have a bigger purse, choose customizations and advanced features. 

It is hard to know the correct cost on your own. It is best that you consult the development company. There is no fixed price as every client is unique. 

Why Choose EMed HealthTech For Your Patient Engagement Software Development Needs? 

With its healthcare domain expertise, EMed HealthTech stands out as a trusted choice for custom healthcare software development. There is a good reason for it. Here they are: 

  • We focus on custom development. We understand that each client has unique requirements. Our aim is to deliver tailored solutions. 
  • Our team makes sure we understand your needs. We make it a point to match our client’s vision and objectives. 
  • We use cutting-edge technologies and industry best practices. This way, our products are high-quality, scalable, and efficient software solutions. 
  • We promise high-quality customer service and timely project delivery. It is what sets us apart from our peers. 

With EMed HealthTech, you can trust that your software will deliver outstanding results. 

Summing Up 

Patient engagement software is transforming the healthcare industry. It is bringing huge changes to how patients and healthcare providers interact. 

With patient engagement software, there is better communication, smoother processes, and better treatment outcomes. 

What’s more? New tools and resources help patients participate in their healthcare journey. 

The benefits of patient engagement software are hard to ignore. It is something every healthcare provider wants. It is just a matter of choosing the right healthcare app development company

When choosing a company, choose a reputed one like EMed Health Tech. We specialize in developing custom healthcare software solutions. We make what you need to drive your facility to success. Our experienced healthcare developers will make you the most efficient software. 

Get in touch with us today. Let us transform healthcare services with innovative solutions. Reach out to us today! 

Related posts

Patient Engagement Software

Patient Engagement Software

Patient Engagement Software: How is it Evolving & Transforming Healthcare

Patient Engagement Software: How It's Evolving & Transforming Healthcare

Read more